About the role
Dräger is an international leader in the fields of medical and safety technology. The company was founded in Lübeck, Germany, in 1889. The company’s long-term success is based on the four key strengths of its value-driven culture: customer intimacy, professional employees, continuous innovation and a commitment to outstanding quality.
If you want to join our global family, we are looking for Service Operations Leader, based in Ankara . The details are waiting for you below!
Responsibilities
- Lead and coordinate daily operations of the technical service team (both field and office).
- Oversee acceptance, fault diagnostics, maintenance, and repair processes of incoming devices.
- Review service reports and spare part requests; ensure accurate coordination with internal teams.
- Ensure high-quality and timely service delivery at customer sites, focusing on customer satisfaction.
- Track spare parts and consumables inventory; flag critical stock levels to management.
- Ensure tools and equipment are regularly maintained and calibrated.
- Enforce compliance with occupational health and safety procedures.
- Plan travel schedules for field teams and ensure seamless service coverage.
- Monitor team performance, identify development areas, and report training needs.
- Maintain accurate digital service records (device history, reports, feedback, etc.).
- Track service KPIs and report to management periodically.
- Audit the proper and compliant use of company inventory.
- Provide hands-on support in critical field operations when necessary.
Qualifications
- Degree from Electrical, Electronics, Industrial Electronics, or related departments (University or Vocational School)
- At least 5 years of experience in a similar role and 10 years of total professional experience
- Fluent in English (written and spoken)
- Proficient in MS Office tools
- Strong leadership, coordination, and problem-solving skills
- Valid Class B driver’s license and willingness to travel
- Completed military service (for male candidates)
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