About This Role
This service manager role involves overseeing the daily operations of a car dealership's service department. The successful candidate will ensure high-quality vehicle maintenance and repair services, excellent customer satisfaction, efficient workshop operations, and the achievement of service department targets.
Responsibilities
- Manage and supervise the daily operations of the service department and workshop
- Oversee vehicle maintenance, repair, troubleshooting, and quality control
- Ensure timely completion of service jobs and proper handling of customer vehicles
- Monitor service department productivity, labor efficiency, revenue, and operating expenses
- Supervise, train, and evaluate service advisors, technicians, and other service personnel
- Ensure excellent customer service and promptly resolve customer complaints and service-related concerns
- Monitor the availability and proper use of tools, equipment, and spare parts in coordination with the parts department
- Ensure compliance with company policies, manufacturer standards, workplace safety requirements, and service procedures
- Prepare regular reports on service performance, customer feedback, and department profitability
- Implement improvements to increase workshop efficiency, service quality, and customer retention
Requirements
- Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field; equivalent relevant experience may be considered
- At least 3
-5 years of relevant experience in automotive service operations, preferably in a car dealership
- Previous experience supervising technicians, service advisors, or workshop personnel
- Strong knowledge of vehicle maintenance, repair procedures, workshop operations, and service standards
- Excellent leadership, communication, customer service, and problem-solving skills
- Ability to manage multiple service jobs and meet operational targets
- Proficient in Microsoft Office and service reporting systems
- Highly organized, detail-oriented, and committed to delivering quality service
Benefits
- Performance-based incentives, subject to company policy
- Career development and growth opportunities
- A professional and supportive working environment