About the role
Job Reference
J0B0446
Vacancy Type
Permanent/Full Time
Working Hours
37.5
Job Summary
Who we are
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.
Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
- Care. Care for people is at the heart of everything we do.
- Be human. We are accessible, genuine and humble. Always learning.
- Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
What we’re looking for
This is an exciting opportunity to join a fast-paced and growing organisation.
We’re looking for a Service Manager for our Surrey Service.
We're looking for an experienced and motivated Service Manager to join and lead the team at Via Surrey alongside our NHS partners within the Surrey Integrated drug and alcohol treatment service, i-access.
As Service Manager, you will lead the Surrey Team, working closely with the Team Leaders, commissioners, partners and colleagues to ensure the service is effective, safe, responsive, caring and well-led. You will play a key role in the day-to-day operational management of the services, embedding high standards of quality and governance while supporting excellent outcomes for the people who use our services. This role is ideal for an experienced manager who is passionate about developing people, driving continuous improvement and creating an inclusive, psychologically informed workplace where both colleagues and service users can thrive.
In this role, you will lead on quality assurance, governance and continuous improvement, ensuring compliance with Via standards, CQC requirements and embedding best practice across the service. You will support, coach and develop Team Leaders and front-line staff to deliver high-quality, person-centred services, oversee recruitment and workforce development, and champion safeguarding, trauma-informed practice and psychologically informed approaches. Working collaboratively with commissioners, partners and stakeholders, you will also contribute to service development and help ensure the best possible outcomes for the people we support.
This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.
We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.
If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.
Deadline: 07 October 2026 at midnight
Vacancy type: Permanent
Working hours: Monday to Friday 9-5pm – with flexibility in evenings/weekends as needed
Our Area Director, Vanessa Duke is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network.
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