About This Role
This role is for an inspirational Service Manager who will lead a team of automotive professionals, ensuring exceptional customer service and a positive working environment. The manager will be responsible for team development, maintaining a safe workplace, and ensuring compliance with all regulations.
Responsibilities
- Make sure that workplace safety is Priority #1
- Follow all safety policies
- Complete all safety-related training
- Lock out any unsafe equipment
- Report any unsafe conditions or actions to a member of Management
- Build an extraordinary team that delivers a different and better customer experience to every customer
- Hire the best associates in the area
- Develop a superior team
- Ensure all associates have taken and passed all of their required LMS training
- Have all associates complete any and all relevant vendor training
- Make sure all associates are T.I.A basic automotive service certified
- Career path with associates during structured associates coaching sessions
- Sign up associates and provide study material for any applicable ASE certifications
- Schedule the team to meet customer needs during all hours of operation
- Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings
- Monitor e-mail frequently for customer appointments and communication
- Train, support and deliver the 5 for 5 process to educate customers about their vehicle's conditions and partner with them on any necessary solutions
- Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order
- Attend off-site meetings and training sessions as needed, typically, several times per year
- Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
- Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs
- Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day
- Ensure appropriate steps are taken to maintain a clean service department throughout the business day
- Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business
- Enter any facility or equipment issues into the facility or equipment database
- Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location
