About the role
Are you a proven service leader who knows how to drive results, develop teams, and create an exceptional customer experience? George Gee Cadillac Kia is looking for a Service Drive Manager who thrives in a fast-paced dealership environment and is passionate about leading people, maximizing service performance, and building long-term customer relationships.
Role Overview
As the Service Drive Manager, you will oversee the daily operations of the service drive, ensuring a seamless experience for customers while supporting service advisors, technicians, and dealership leadership. This is a hands-on leadership role focused on customer satisfaction, team development, operational efficiency, and revenue growth.
Why Join George Gee Cadillac Kia?
At George Gee Cadillac Kia, we're committed to providing outstanding customer service while creating rewarding careers for our team members. We offer a supportive culture, modern facilities, strong manufacturer brands, and opportunities for advancement within a respected dealership organization.
You'll join a team that values:
- Strong leadership and accountability
- Employee development and career growth
- Customer-first service
- Collaborative teamwork
- Performance-based rewards
Service Drive Manager Job Responsibilities
- Lead and manage the daily operations of the service drive
- Coach, mentor, and develop service advisors to maximize performance
- Ensure exceptional customer satisfaction and retention
- Monitor repair order flow and service scheduling efficiency
- Assist customers with escalated service concerns and resolutions
- Drive sales and service department profitability through effective processes
- Maintain manufacturer and dealership service standards
- Collaborate with technicians, parts personnel, and dealership leadership
- Track key performance indicators including CSI, sales, gross profit, and advisor productivity
- Recruit, train, and develop top talent within the service department
- Ensure compliance with all company policies, procedures, and safety standards
Service Drive Manager Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Drive Manager Qualifications
Required Qualifications
- Previous automotive service management or service advisor leadership experience
- Strong understanding of dealership service operations and fixed operations metrics
- Proven leadership, coaching, and team-building skills
- Excellent communication and customer service abilities
- Strong organizational and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Proficiency with dealership management systems and service software
Preferred Qualifications
- Experience with Cadillac, Kia, or other OEM dealership operations
- Knowledge of service drive best practices and customer retention strategies
- Track record of increasing customer satisfaction and department profitability
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Apply Today
If you're ready to lead a high-performing service team, deliver outstanding customer experiences, and advance your automotive management career, we want to hear from you. Apply today and discover why George Gee Cadillac Kia is a great place to build your future.
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