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Service Desk Personnel

Ampcus Inc

RemoteFull timeMid levelPosted today
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About the role

Must be able to lift at least 50 pounds.

  • IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day

  • People/Customer Service skills required

  • Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

  • Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts

  • iOS Management, Support, and Deployment

  • Setting up new phones/iPads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

  • Video Conferencing

  • Cisco WebEx

  • MS Teams

  • Cisco Presence video solutions

  • Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wifi

  • Application Troubleshooting

  • Account permission

  • Compatibility settings

  • Browser vs installed

  • Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

  • Hardware Deployment

  • ServiceNow

  • Ticket management

  • Ticket assignment

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position. iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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