Service Desk

• Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly
• Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment
• Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support
• Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements
• Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient
• Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges- We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow
• Proficiency with ticketing systems, IT documentation platforms, and SaaS management
• Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
• Ability to pass a background check
• Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
• Experience working as a project-oriented engineer, comfortable leading initiatives end to end
• Experience administering and troubleshooting Windows, macOS, and Linux systems
• Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively
• Prior experience working in large enterprises with significant user bases
• Bachelor’s degree or equivalent experience with 6+ years of IT systems experience
• Previous NOC/SOC experience