Service Delivery Center - Service Delivery Manager

About This Role

This role is for a Service Delivery Manager within the Service Delivery Center, focusing on leading large-scale API migration and platform transformation initiatives. The manager coordinates cross-functional teams, drives delivery excellence, and ensures successful migration outcomes across various technical and business stakeholders. This position requires strong program leadership, stakeholder management, and the ability to orchestrate complex technology transformation programs in a dynamic environment.

Responsibilities

• Lead the planning, execution, and delivery of enterprise-wide Apigee migration and platform transformation programs
• Establish and maintain integrated program plans that align migration activities, platform buildout, testing, security, Dev Ops, and operational readiness work streams
• Manage migration wave schedules, milestones, dependencies, critical-path activities, and deployment timelines
• Coordinate cross-functional teams including architecture, engineering, testing, security, Dev Ops, operations, and production support groups to ensure successful delivery outcomes
• Serve as the primary delivery contact for client stakeholders, program leadership, and executive sponsors
• Provide executive-level reporting on program progress, delivery metrics, risks, quality indicators, budget performance, and go-live readiness
• Lead program governance processes including steering committee meetings, delivery reviews, risk assessments, and escalation forums
• Establish and maintain RAID management processes, ensuring timely identification, mitigation, escalation, and resolution of program risks and issues
• Facilitate resolution of blockers affecting migration execution, testing activities, platform deployment, environment readiness, and production releases
• Coordinate release planning, go-live readiness assessments, cutover activities, rollback planning, and hypercare support
• Drive resource planning and capacity management across delivery teams, ensuring appropriate staffing levels and alignment to migration priorities
• Oversee quality assurance, performance validation, security assessments, operational readiness reviews, and production deployment approvals
• Coordinate transition activities from migration execution teams to operational support organizations and steady-state service management
• Monitor post-deployment support activities, service performance, operational effectiveness, and long-term platform adoption objectives
• Track program financials, delivery forecasts, resource utilization, and vendor performance to ensure contractual commitments and business objectives are achieved
• Assist with strategic transformation initiatives and provide leadership across complex technology modernization programs

Requirements