About the role
Job Responsibilities:
- Supports the planning, design, and implementation of configuration management plans and standards
- Assist with the management and maintenance of the CMDB
- Assist in periodic verification and audit of CIs
- Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
- Ensure mapping of services (logical service model) from the level of business services
- Ensure timely update of CI information
- Ensure CI relationship mapping is accurate and evaluated often
- Provide input for technology requirements relating to or impacting configuration management
- Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed
- Support measurement and reporting for weekly and monthly meetings
- Assist with research, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
- Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
- Supports and participates in TEMs and other requirements gathering work sessions
- Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
- Deliver high-quality work and can adapt to new challenges, either on their own or as part of a team
You’ll Bring These Qualifications:
- Must hold active TS/SCI with Poly Required
- Degree or equivalent experience and minimum 3 years of related work experience
- Proficiency and understanding in ITIL framework concepts and practices
- Working knowledge of the Service Management workflows and ITSM processes
- Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity
- Good written and communication skills with the ability to clearly document and explain business processes
These Qualifications Would be Nice to Have:
- ITIL certifications
- Familiarity with Tableau
- Service Now certifications
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Equal Opportunity Employer:
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at CACI International was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.