About the role
RideNow Powersports is looking for an enthusiastic and customer-focused Service Advisor to join our team!
What You'll Do:
- Schedule service appointments for repairs, maintenance, and recalls.
- Be the first point of contact for customers—greet them warmly and guide them through the service process.
- Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
- Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
- Educate customers on required or recommended services and provide clear cost estimates.
- Promote additional services and current promotions.
- Monitor repair progress to ensure timely and quality completion.
- Keep customers updated on the status of their vehicle throughout the repair process.
- Review completed work with the customer, answer questions, and ensure satisfaction.
- Perform other related duties as needed.
What We're Looking For:
- 1+ years of experience in a powersports or automotive dealership.
- Strong communication and customer service skills—both verbal and written.
- Ability to write clear and concise service repair orders.
- Ability to multitask in a fast-paced environment.
- Valid driver's license with a clean driving record.
- Motorcycle endorsement preferred.
- Must be able to stand for extended periods of time.
- Must be able to safely push motorcycles weighing up to 850lbs.
- Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
- Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
Why Join RideNow?
- Commission based pay.
- Medical, dental, and vision insurance.
- Employer paid life and short-term disability insurance.
- Employee discounts.
Note:
All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.
Be sure to answer all the questions to ensure the hiring manager receives your application.
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