About the role
The Renaissance Framingham Hotel and Conference Center is seeking experienced and friendly Servers to join our team. You will be the face of our restaurant, providing memorable experiences for our guests. In this role you will need to be quick on your feet, have a positive upbeat attitude, and enjoy talking to people. If this sounds like you, we would like to meet you!
General Responsibilities:
- Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible).
- Take food and beverage orders and deliver to the kitchen.
- Deliver food, beverages, condiments, and other requested items.
- Answer questions regarding the menu.
- Maintain knowledge of all menu items and composition.
- Ensure that food is prepared correctly and to the guest’s satisfaction; return incorrect or improperly cooked items to the kitchen.
- Collect plates and clear table as guests finish their meal.
- Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies.
- Clean designated areas in accordance with defined procedures.
- Ensure sideboards are adequately stocked.
- Set tables to standards, and ensure that all items are clean and in good repair.
- Prepare guest checks and collect payment.
- Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
- Perform other related duties as assigned, you may required to perform a variety or duties in multiple departments during a shift
Requirements:
- Excellent interpersonal and customer service skills, ability to solve problems
- Ability to operate point-of-sale system
- Ability to work quickly and efficiently
- Organizational and time management skills
- Ability to work with a team
- Ability to maintain personal hygiene
- Must be at least 18 years of age
- High School Diploma or equivalent preferred
- Previous experience as a server preferred
- Ability to work 7-day rotational schedule, including nights, weekends and holidays
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Compensation:
Wage: $10.00
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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