About the role
Job Title: Server Ops engineer Level II
Location: San Jose, CA
Onsite
This role performs daily operational maintenance, troubleshooting, and issue escalation for cloud server and bare-metal environments, including operating system troubleshooting, on-call support, and coordination with cloud vendors and internal teams on server failures and infrastructure issues.
Job Description
What You’ll Do
- Perform daily operational maintenance and troubleshooting for cloud server and bare-metal environments, escalating issues as needed.
- Troubleshoot operating system issues, including reboots and OS-level problems, across cloud and bare-metal environments.
- Partner with cloud vendors and internal teams to diagnose and resolve server failures and infrastructure issues.
- Participate in on-call rotations, monitoring infrastructure health and responding to operational alerts.
- Maintain accurate records in ticketing, asset management, and tracking systems, and submit requests such as RMAs or vendor escalations.
- Support cloud fleet operations and day-to-day infrastructure management tasks.
- Contribute feedback on tools, platforms, and automation workflows to help the team improve.
What We’re Looking For
- Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field.
- Basic understanding of cloud infrastructure operations and server technologies, with familiarity with Linux systems and basic troubleshooting.
- Ability to read and run simple Shell/Bash or Python scripts.
- Basic knowledge of networking concepts, including TCP/IP, MAC addressing, subnetting, DNS, and VLANs.
- Familiarity with remote server management concepts such as IPMI or virtual console access.
- Strong learning agility, an ownership mindset, and the ability to work under pressure in fast-paced environments.
- Good written and verbal communication skills in English, and strong teamwork capabilities.
- Strong documentation habits and operational discipline.
Nice to Have
- Understanding of automated OS deployment concepts such as PXE or provisioning pipelines.
- Exposure to automation or infrastructure management tools such as Ansible.
Thank you.
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