About This Role
This Server 1 role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells—to deliver exceptional food and beverage service to members and guests. Working closely with other team members, the Server helps provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention.
Responsibilities
- Maintain high standards of service, following the Invited F&B service training program
- Provide food and beverage service to members/guests, executing orders in a timely manner
- Ensure a complete knowledge of the à la carte menu, including daily features and specials
- Greet members by name and provide a warm welcome, making them feel at home
- Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail
- Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly
- Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked
- Follow club standards for cleanliness, organization, and safety
- Support management by completing additional duties as assigned
- Assist others as needed and take on additional tasks as assigned by management
- Follow all company, club, and department policies, procedures, and instructions
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
- Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
- Wear a clean, neat uniform that meets club standards
Requirements
- High school diploma or equivalent
- Previous experience in Food and Beverage service
- Current Food Handler and Alcohol Server Certifications as required by state and city regulations
- Completion of Invited’s F&B Service Training program
- Excellent communication skills with the ability to speak clearly and effectively
- Ability to follow instructions and communicate well with team members
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
