Serving food and beverages to guests in a friendly and efficient manner is the core of this role. The Server is responsible for taking orders, describing menu items, and ensuring guest satisfaction, while also handling cash and credit card payments and maintaining cleanliness in the restaurant area.
Responsibilities
Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests
Greet all guests in a welcoming and friendly manner
Take guest food and beverage orders
Describe menu items, ingredients, and methods of preparation
Suggest menu products to customers
Clear, clean, and reset tables as needed
Verify customers' identification and confirm it meets legal drinking age
Ensure that minors and intoxicated persons are not served alcoholic beverages
Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean
Maintain the cleanliness of the restaurant area through disposing of all waste, clearing, and cleaning all glassware, and wiping down service and preparation areas
Participate in the deep cleaning of the outlet
Operate a cash register/POS and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follow all company's customer service and cash handling policies and procedures
Assist all guests professionally and courteously, with the highest quality of standards for customer service
Assist with any guest inquiry
Follow all company and safety and security policies and procedures
Report maintenance problems, safety hazards, accidents, or injuries
Perform other reasonable job duties as requested by direct and indirect Supervisors
Requirements
High school or equivalent education required
Must be able to speak, read, write, and understand the primary language used in the workplace
Good communication skills, both verbal and written
Excellent leadership capability and customer relations skills
Detail oriented with outstanding organizational and communication skills
Basic computer skills
Basic computational ability
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS
Self-driven and able to work independently
Knowledge of table and bar service
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Tailored applications submitted
Knowledge of spirits, beer, wine, and flavor profiles
Must be at least 21 years of age to serve alcohol
Safe Server Alcohol & Food Handlers certification required
Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more
Must be able to stand and exert well-paced mobility for up to four (4) hours in length
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
Must be able to lift up to 45 lbs. as needed
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well
Nice to have:
One to three years food service experience
Micros POS experience
Important Details
Grooming: All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards
About the Company
Azul Hospitality establishes standards for grooming and uniform policies.
AZUL has a robust infrastructure of industry professionals with extensive experience in all aspects of hotel management.
