About This Role
Serving food and beverages to guests in a friendly, courteous, and professional manner is the core of this role, ensuring a high level of guest satisfaction. This position involves taking orders, delivering items, and maintaining cleanliness.
Responsibilities
- Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
- Check station before, during, and after shift for proper set-up and cleanliness
- Record the details of the order from the guests, repeating the order to check for accuracy
- Input the order into the Point of Sale computer to inform the kitchen of the particulars
- Retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments
- Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Replenish beverages as necessary and check with guests for overall satisfaction
- Market and serve upon request any dessert items or specialty coffees
- Supplement the bus help in clearing and resettling the tables
- Perform all assigned side work to include replenishing condiments and restocking
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
- Present the check to guest promptly
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor/manager
- Report accidents, injuries, near-misses, property damage or loss to supervisor/manager
- Provide for a safe work environment by following all safety and security procedures and rules
- Maintain a neat, clean, and well-groomed appearance
- Perform any related duties as requested by supervisor/manager
- Assist other Restaurant Personnel when needed
Requirements
- Knowledge of all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Hold a current Food Handler Card or be in the process of being certified
- Hold a valid TABC license
- Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette
- Knowledge of the appropriate table settings and serviceware
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
- Ability to remember, recite, and promote the variety of menu items
- Ability to operate beverage equipment, e.g., coffee maker
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift
- Ability to lift a maximum of 30 pounds
- Constant standing and walking required
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room discounts
- Employee food and beverage discounts
Important Details
- Schedule: Operational demands require variations in shift days, starting times, and hours worked in a week
About the Company
Driftwood Hospitality Management empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services with outstanding client service, and its team is made up of talent in the hospitality industry.
