About the role
The main responsibility of a Big Boy Server is to extend exceptional hospitality by providing prompt, courteous service to each of our guests. Prompt and courteous service is defined as service that sets us apart from our competition. As a server, you are also a sales person. Accurate, proficient menu knowledge and perceptive people skills are essential to making our guests feel welcome, which builds repeat business and helps create a customer base for you.
Server Responsibilities:
- Provides excellent guest service following our very specific sequence of steps to ensure prompt, courteous service is provided to each guest.
- Maintains a thorough knowledge of menu items, ingredients and preparation in order to answer questions accurately and make menu item suggestions.
- Prepares beverages, salads and desserts according to specifications. Adheres to recipe and portion control to assist in maintaining food costs.
- Inspects every food and beverage item that is served to the guests, ensuring perfect menu execution of each item ordered.
- Maintains safety and sanitation standards in the restaurant and keeps the dining area sparkling clean.
- Maintains a professional appearance, adhering to uniform standards at all times.
Job Skills:
- Able to remain on your feet for long periods of time;
- Bending, reaching and climbing stairs;
- Ability to work under pressure;
- Sufficient strength and agility to lift and carry up to 30 lbs.;
- The ability to read and write English and follow recipes accurately;
- Good mobility of fingers, hands, wrists and elbows including holding a loaded tray with one hand and carrying jack-stand with the other hand;
- Good hearing, visual and English speaking skills;
- Able to work with a wide variety of foods and ingredients; and
- Good memory, math and organizational skills
Desired Traits/Hospitality Skills:
- A helpful, friendly personality;
- Good communication skills; and
- The ability to work well with others and provide quality service to guests
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