Sergeant

A Brief Overview

Sergeants may be assigned based on need to either a patrol supervisory function and or a staff service function. Sergeants are responsible for the daily supervision of police operations to help ensure the safety and welfare of patients, visitors and other staff members of UH. The Sergeant helps to keep the hospital and grounds a safe environment free of theft and other criminal activities. The Sergeant also directs and leads the department staff in carrying out the essential duties of their position.

What You Will Do

• Supervises, evaluates, trains, provides guidance and issues corrective actions for employees.
• Relates to and works effectively with people of diverse cultural, economic and ethnic backgrounds.
• Reviews and writes reports as needed.
• Maintains availability by phone or radio for notification or consultation on emergency situations.
• Using excellent customer service skills establishes and maintains effective working relationships.
• Demonstrates progressive leadership and effective management.
• Develops staff and builds a strong team.
• Allocates resources effectively.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 3+ years Protective Services or Private Security experience (Required)

Knowledge, Skills, & Abilities

• Demonstrated leadership potential through performance and career plan development. (Required proficiency)
• Proficient in the use of computers and standard office applications. (Required proficiency)
• Working knowledge of security-related systems and equipment, including radio communications, CCTV, and motor vehicles. (Required proficiency)
• Familiarity with timekeeping systems (e.g., Kronos or similar platforms). (Required proficiency)
• Ability and willingness to complete required training and certifications to support departmental operations and compliance. (Required proficiency)
• Demonstrates effective communication skills in both routine and high-pressure situations, with a focus on customer service and professionalism. (Required proficiency)
• Maintains composure and sound judgment in stressful or emergency situations. (Required proficiency)
• Applies job-related knowledge and skills to perform assigned duties effectively and safely. (Required proficiency)
• Excellent communication skills, verbal and written. (Required proficiency)

Licenses and Certifications

• Driver's License (Valid) (Required)
• Successful completion of OPOTA Private Security and Firearms Certification (Required within 30 Days)
• Successful completion of an OPOTA Private Security Academy (Preferred)
• First-Line Supervision Training (Required within 1 Year)
• Mid-level Supervision Training (Preferred within 2 Years)
• Completion of Annual Firearm, Taser training (Required)

Physical Demands

• Standing Constantly
• Walking Constantly
• Sitting Rarely
• Lifting Frequently up to 50 lbs
• Carrying Frequently up to 50 lbs
• Pushing Frequently up to 50 lbs
• Pulling Frequently up to 50 lbs
• Climbing Occasionally up to 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Occasionally
• Handling Constantly
• Grasping Constantly
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%