Senior Travel Agent & Travel Agent

About This Role

This dual opening is for two Arabic-speaking travel professionals to support members with hotel reservations, flights, holiday packages, and personalized travel arrangements. The roles suit candidates who combine strong travel knowledge with attentive customer service and accurate booking management.

Responsibilities

• Handle travel enquiries in Arabic and English
• Recommend destinations, accommodation, and travel packages based on members’ preferences and budgets
• Prepare itineraries, quotations, and booking confirmations
• Coordinate with hotels, airlines, and travel suppliers
• Support members in using their travel-related membership benefits
• Manage booking amendments, cancellations, and follow-ups
• Maintain accurate client and reservation records
• Identify suitable sales opportunities and build lasting customer relationships

Senior Travel Consultant - Additional Responsibilities

• Manage complex itineraries and escalated customer enquiries
• Guide and support colleagues with reservations and customer service
• Coordinate with suppliers to secure suitable rates and resolve booking issues
• Monitor booking accuracy and service quality

Requirements

• Fluent Arabic and good written and spoken English
• Previous experience in travel consultancy, tourism, or reservations
• Strong communication, organization, and customer service skills
• Ability to manage multiple enquiries and work accurately under pressure
• Familiarity with travel booking systems; GDS knowledge is an advantage

Senior Position Requirements

• Demonstrated experience independently managing complex travel bookings
• Experience mentoring colleagues or handling escalations is preferred
• Strong supplier coordination and problem-solving skills

Important Details

• Vacancies: 2 — one Senior Travel Consultant and one Travel Consultant

About the Company

Luxury Facilities is hiring travel professionals to support its members.