Senior Technical Program Manager, Identity & Subscription, Music Growth and Marketing

About This Role

This senior-level role leads high-visibility initiatives related to identity and subscriptions across Amazon Music and partner teams. The Senior Technical Program Manager will own strategically important programs covering customer identity and account architecture, subscription growth, billing, retention, and monetization, including compliance-driven efforts. The position requires operating at the intersection of technical systems, business strategy, and executive decision-making, coordinating various stakeholders to deliver at scale.

Responsibilities

• Lead cross-organizational programs across identity and subscription, from customer identity and account architecture to subscription growth, billing, retention, and monetization, owning delivery from strategy through launch
• Drive high-visibility initiatives with regular exposure to senior leadership; author and present program strategy, status, and risk and mitigation narratives to executives
• Define and manage program roadmaps, translating business goals into clear technical milestones, dependencies, and delivery plans
• Align product, marketing, and business organizations on shared outcomes and customer experience, ensuring identity and subscription experiences work end-to-end across the funnel (sign-up, billing, renewal, cancellation, and account management)
• Coordinate across organizational boundaries, aligning engineering, product, marketing, legal, and business stakeholders who report through different leadership chains
• Identify and unblock risks proactively, anticipating dependencies, escalating decisively, and keeping programs on track against their timelines
• Establish mechanisms (operating cadences, status and risk tracking, decision and escalation frameworks) that scale across teams and make delivery predictable and transparent
• Lead compliance and regulatory initiatives, translating requirements into technical milestones and partnering with Legal and Privacy, as part of the broader identity and subscription portfolio
• Partner with engineering leaders on technical trade-offs, architecture, and feasibility for identity, subscription, and billing systems

Requirements

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience communicating effectively with senior leadership

Nice to have:

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience