Senior Technical Program Manager

About This Role

This senior role involves overseeing high-visibility planning programs and streamlining processes for building and delivering customer and merchant products. It suits an experienced and motivated individual who can work at the intersection of strategy, product, and engineering execution, driving complex initiatives and architecting operational frameworks.

Responsibilities

• Drive complex, multi-disciplinary, and highly visible transformation and operational programs
• Coordinate and collaborate with cross-functional stakeholders to drive alignment on strategy, priorities, and key decisions
• Implement lean processes and drive towards better ways of working to realize value from planning, clarify priorities, and build a culture of continuous iteration and improvement
• Establish and run data-driven operational frameworks to view portfolio performance against OKRs, accelerate value realization by enabling right investment decisions, influence and train teams on more effective ways of working, and create excitement around change to increase adoption
• Develop communication strategies to ensure critical information flows seamlessly across the organization
• Partner with cross-functional teams to plan change requirements, identify risks, manage dependencies, and establish tools and forums to drive clarity and efficiency
• Identify and distill needs, experiment with new ideas to address systemic inefficiencies and bring transparency, visibility, alignment, and promote accountability across the organization

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• 8 years of proven experience managing programs, processes, and change management in a technology-focused environment
• Strong technical background with a deep understanding of software development processes
• Organized and strategic approach to collaborating across multi-disciplinary teams
• Obsesses over getting the details right but knows how to make tradeoff decisions
• Strong stakeholder management with Product, Engineering, Design, Analytics, and other cross-functional teams
• Track record of successfully implementing frameworks at scale and building relationships in a remote friendly culture
• Excellent communication, interpersonal, and consulting skills
• Passion and drive to change consumer finance for the better

Nice to have:

• Prior experience in FinTech, Payments or Commerce

Benefits

• Equity rewards
• Monthly stipends for health, wellness and tech spending
• 100% subsidized medical coverage, dental and vision for you and your dependents
• Flexible time off and generous holiday calendars