Senior Strategy & Operations Analyst (Deal Desk)

• Join the team as our next Sr. Strategy & Operations Analyst, Deal Desk
• Twilio is looking for a Senior Strategy & Operations Analyst for the Deal Desk Team to play a key role in supporting sales and deal desk velocity
• This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions while leading the implementation of our most critical internal projects
• This role partners closely with Finance leadership, Sales, Legal, and Operations to manage our core operational tools, including the global deal model and key performance dashboards
• By supporting our AI workflow integrations and handling these system responsibilities, you will help build how Twilio’s Deal Desk operates as we scale
• The ideal candidate is curious, action-oriented, dedicated, and able to tackle complex analytical challenges by providing data-driven, financially sound, and clearly communicated solutions
• Assist leadership in exploring and developing new AI tools to modernize Deal Desk workflows
• Facilitate automation of our internal tooling by conducting functional testing, managing bug remediation, and supervising system results
• Assist in troubleshooting bugs, maintaining documentation, and executing on the elements of the roadmap for deal model support
• Assist with Renewals Reporting management and data gathering for pricing and discounting insights
• Support the operationalization of the Global Discount Catalog strategy program
• Partner with the Product and finance teams to establish cleaner cost data and act as the first point of contact for day-to-day cost data hygiene
• Assist in incorporating specialized deal modeling into Deal Desk workflows, such as resell financial models
• Take ownership of maintaining and updating dashboards tracking deal velocity, bottleneck stages, and discount trends by sales segment to ensure deal flow and visibility for leadership
• Create, manage, and update enablement resources and “Deal Playbooks” for our Global Sales Teams
• Partner with the SFDC and CPQ teams to track enhancements and system updates, ensuring that basic configurations and new products are integrated effectively

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply
• Not all applicants will have skills that match a job description exactly
• Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
• If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio
• We are always looking for people who will bring something new to the table!
• Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses
• A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Strategic Finance, Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 5 years of relevant analytical experience is required
• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA
• Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly
• Experience supporting the operationalization of discount and commercial strategies within systems like CPQ, SFDC, and Airtable
• Experience exploring or leveraging AI technologies to modernize workflows
• Familiarity managing internal and external partnerships- Applications for this role are intended to be accepted until 09/15/27, but may change based on business needs