About This Role
Supporting the administration of all company-sponsored health and welfare benefits and wellness programs is the central purpose of this senior specialist role. This position primarily supports Canada, with additional support for the US and Puerto Rico. It provides Tier 2 support and involves collaboration with internal People Services teams and external partners to ensure effective and efficient benefit programs.
Responsibilities
- Utilize the ServiceNow ticket system to research and provide resolution to Tier 2 benefits operations cases
- Oversee the daily administration of company benefits programs, including medical, dental, vision, COBRA, retiree MAP & EGWP programs, HSA, FSAs, life insurance, disability, wellness programs, and all other ancillary plans
- Responsible for implementations, enhancements, testing, deployment, execution, administration, and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems
- Partner with Benefit Strategists and Service Delivery Management to determine the feasibility of successfully operationalizing proposed benefit additions or modifications
- Participate in implementation meetings and provide SME knowledge of benefit operations, plan requirements, vendor deliverables, and project plans
- Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes
- Serve as the main point of contact for benefit administrators, carriers, and vendors for all operational activities, including understanding plan requirements
- Collaborate with the Benefit Operations Team to assist in the planning and execution of Annual Enrollments
- Partner with Communications to ensure employees are well-informed about their benefit choices and timelines
- Oversee the benefit administrator to ensure successful delivery of contracted services within project timelines
- Analyze enrollment data to identify trends and areas for improvement
- Compile and present relevant data for second-level appeals
- Review and update employee reference materials or Knowledge Articles, ensuring they are updated and reposted before expiration
- Prepare and submit and/or oversee vendor preparation of required government filings (5500s, SARs, 1095s, etc.)
- Prepare financial reports as needed
- Audit and reconcile invoicing for carriers, vendors, etc., and provide support for the PO process
- Assist with internal and external audits and benefit surveys, as required
- Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.)
- Collaborate with internal partners, carriers, and vendors to create and provide training and resources for benefits offerings, including webinars, workshops, and informational materials
