Senior Solutions Engineer

• We are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem
• This role independently owns sophisticated implementations, partners cross-functionally to drive successful outcomes, and helps establish strong technical and operational standards across Solutions Engineering
• Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch
• Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations
• Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives
• Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs
• Diagnose and resolve sophisticated API and integration challenges using logs, API requests and responses, authentication flows, and system behavior
• Navigate ambiguous technical problems by identifying assumptions, evaluating tradeoffs, and driving decisions toward resolution
• Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans
• Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions
• Communicate changes to delivery expectations, blockers, and technical risks early and clearly
• Act as an escalation point for complex technical issues and implementations
• Build and maintain deep expertise across our off-the-shelf APIs, integrations, and broader technical ecosystem
• Ensure Service Level Agreements (SLAs) and implementation commitments are met while balancing multiple high-priority initiatives
• Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks
• Work closely with Sales, Partnerships, Support, Product, and Engineering teams to connect technical decisions and tradeoffs to business outcomes
• Develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality
• Partner with Engineering domain owners during complex incidents and technical investigations, using available logs and observability tools to drive resolution and identify opportunities to prevent recurring issues
• Develop scalable troubleshooting guides, implementation playbooks, and technical resources that improve partner self-service
• Identify and raise product improvement opportunities based on technical patterns, implementation challenges, and partner feedback

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch
• They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience
• You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution
• You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations
• You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders
• You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues
• You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role
• You have successfully led complex technical implementations from discovery through production launch
• You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences
• You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions
• You can balance multiple complex projects and priorities in a fast-paced, global environment
• You demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise
• You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you
• Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus