Senior Service Advisor

Senior Service Advisor – No Nights or Weekends!

Location: Byron Center, MI

Job Type: Full-time

Schedule: Monday to Friday (Closed Saturdays & Sundays)

Pay: Competitive Base Pay + Lucrative Commission & Performance Bonus Structure

About Us

Since 1982, Christian Brothers Automotive has been redefining the auto repair experience by delivering honest, expert, and genuine vehicle care. At our Byron Center location, our mission is rooted in caring for our customers like neighbors, fostering trust and long-term relationships through radical transparency, integrity, and compassion.

Job Overview

Are you a top-tier Service Advisor ready to lead from the front counter and step into a Shop Manager role as our business grows?

Christian Brothers Automotive Byron Center is looking for an elite Senior Service Advisor who combines master-level vehicle knowledge with exceptional customer service skills. You won't just write up repair orders—you will own the customer journey, direct shop flow, and translate complex mechanical needs into clear, confident decisions for our guests.

If you thrive in a fast-paced environment, want a direct path to leadership, and want to earn top compensation without sacrificing your weekends, this is the position for you.

What We Offer

• Lucrative Compensation: Strong base salary paired with high-reward commission and bonus potential designed to directly reward your performance.
• Real Work-Life Balance: No nights and NO WEEKENDS. We are closed every Saturday and Sunday so you can spend time with family and friends.
• Management Fast-Track: Clear opportunity to step into a Manager role as our leadership needs expand.
• Great Environment: A clean, modern shop culture built on respect, honesty, and community care.

Responsibilities

• Own the Guest Experience: Greet customers with energy, listen attentively to their vehicle concerns, and set a standard of hospitality that sets us apart.
• Translate & Consult: Break down inspection findings and complex diagnostics into clear, educational recommendations that empower customers.
• Drive Shop Performance: Build precise repair estimates, ethically recommend maintenance that protects safety, and maximize sales volume without compromising integrity.
• Bridge Counter to Bay: Partner closely with technicians to ensure steady workflow, protect quality standards, and keep repairs running on schedule.
• Lead the Floor: Maintain accurate service records and step up as a floor leader, preparing to transition into shop management.

Requirements

• Proven Experience: Solid track record as a Service Advisor, Assistant Manager, or Manager in a high-volume dealership or independent shop.
• Technical Mastery: Deep mechanical literacy across all automotive systems (brakes, suspension, electrical, engine, transmission, diesel, etc.). Former service technician experience is a major plus!
• Software Savvy: Proficient with industry-standard service management software, digital vehicle inspections (DVIs), and labor/parts estimating tools.
• High-Impact Communicator: Ability to explain technical information clearly, advise guests tactfully, and build immediate trust.
• Valid Driver’s License: Must have a clean driving record.

How to Apply

If you are ready to elevate your career with a team that values your growth, income, and quality of life, apply today!

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• Service Advisor: 3 years (Preferred)

Work Location: In person