Senior Security Officer @ Science Park

Duties & Responsibilities

• Supervise and lead a team of security officers during assigned shifts.
• Ensure the safety and security of customers, staff, tenants, and company assets.
• Monitor CCTV systems, alarms, and access control systems.
• Conduct regular patrols of retail premises, entrances, exits, and restricted areas.
• Handle security incidents, emergencies, disputes, and suspicious activities professionally.
• Investigate theft, shoplifting, accidents, or security breaches and prepare incident reports.
• Assist in crowd control during sales events, promotions, and peak operating hours.
• Train and guide junior security officers on security procedures and company policies.
• Ensure all officers comply with standard operating procedures (SOPs) and safety regulations.
• Coordinate with store management, mall management, police, and emergency services when required.
• Perform opening and closing security checks of the retail store.
• Maintain records of daily occurrences, visitor logs, and security activities.
• Conduct fire safety inspections and emergency evacuation procedures.
• Respond quickly to alarms, medical emergencies, and fire incidents.
• Provide excellent customer service while maintaining a strong security presence.

Key Skills

• Leadership and team supervision
• Strong observation and incident handling skills
• Good communication and report writing
• Knowledge of CCTV and security systems
• Ability to work under pressure and handle emergencies