About the role
Job Description
Carlisle is seeking a
Senior Analyst
, CX Solutions to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service Cloud, with a focus on delivering integrated customer engagement solutions that align with business objectives.
Key Responsibilities
- Lead and support SAP Sales Cloud and SAP Service Cloud implementations and enhancements.
- Configure and optimize SAP Sales & Service Cloud V1 solutions, including lead and opportunity management, customer data management, service ticketing, workflows, and SLA processes.
- Gather business requirements and translate them into functional and technical solutions.
- Design and support integrations with SAP S/4HANA, SAP ECC, SAP Integration Suite, and third-party applications.
- Support testing, data migration, deployment, and post-go-live activities.
- Develop process documentation, training materials, and solution designs.
- Collaborate with business stakeholders, architects, and global delivery teams to drive continuous improvement.
Qualifications
- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- 5+ years of SAP experience, including hands-on implementation and support of SAP Sales Cloud V1 and SAP Service Cloud V1.
- Strong understanding of CRM and customer service processes.
- Experience with SAP Integration Suite, APIs, middleware integrations, and Agile delivery methodologies.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- SAP Sales Cloud V2 and/or Service Cloud V2 experience.
- SAP CX certifications, SAP BTP, C4C SDK/ABSL, SAP Commerce Cloud, or Fiori integration experience.
- Manufacturing industry experience is a plus.
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