The Senior Retail Operations Manager drives operational excellence in a strategic and high-growth market for ALO, ensuring global retail strategies are effectively scaled while developing localized operations tailored to the unique dynamics of the local retail landscape. This leader will execute global frameworks and also help shape and evolve them, leveraging deep knowledge of ANZ retail operations, consumer behavior, and market-specific requirements to evolve processes, tools, and ways of working.
Responsibilities
Translate and scale global retail operating models into effective, high-performing execution across Australia and eventually New Zealand
Conduct impact and gap assessments against global systems, processes, and tools to identify required local adaptations
Where required, design and develop market-specific operational processes and solutions that reflect local consumer expectations, regulatory requirements, and retail ecosystem nuances
Partner with Global Retail Operations to co-develop new operating models, processes, and technology enhancements, using ANZ as a key innovation and test market
Leverage field feedback, business objectives, and data-driven insights to continuously improve operational efficiency, productivity, and scalability
Manage cross-functional critical path milestones for new store openings and new format, ensuring operational readiness for day-one success
Partner with local logistics providers and HQ Supply Chain teams to build optimized fulfillment and inventory flow models tailored to ANZ’s retail infrastructure
Ensure operational models support a variety of store formats, including high-traffic malls, premium locations, and pop ups
Support NSO planning and coordination to ensure operational excellence at launch
Ensure learning content, policies and procedures are relevant and maintained in alignment with local practices
Lead end-to-end execution of global and locally developed initiatives within ANZ, ensuring seamless operational integration
Act as a key market for piloting and refining new initiatives, processes, and tools prior to broader global rollout
Measure adoption and execution success through key KPIs and feedback, providing actionable insights to both regional and global leadership to inform future improvements
Oversee and execute store and field leader communications via Zipline in partnership with Global Communication team
Support facilitation of weekly market level field leader meetings and events, ensuring alignment with global standards
Own and maintain the ANZ Retail Calendar, incorporating local holidays, events, and market-specific initiatives while aligning with global priorities
Sequence initiatives and communication based on workload, capacity, and local market dynamics to ensure sustainable execution
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Support planning and coordination of market events in partnership with field leadership and global teams
Build deep expertise in store operations through hands-on engagement and continuous evaluation of in-store processes
Ensure consistency with ALO’s global brand standards while adapting execution to meet ANZ market expectations
Identify and drive process improvements that simplify execution, increase efficiency, and enhance store and business performance
Partner cross-functionally with Logistics, Asset Protection, Planning & Allocation, Buying, Technology, Merchandising, and Marketing to optimize operational outcomes
Support solution design, testing, and implementation of new operational processes, policies, and tools
Oversee local support model including ticketing platform management, response, and reporting
Monitor and drive performance against key operational KPIs across ANZ stores
Partner with field leadership to improve execution against metrics including:
Inventory Accuracy
Shrink
Replenishment & Recovery Rates
Omnichannel fulfillment
Leverage data and insights to identify root causes and implement scalable solutions
Establish strong performance management routines to ensure accountability and continuous improvement
Requirements
Minimum of 10 years in multi-country retail operations management, with a focus on regional execution
Experience at a global brand preferred
Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines
Self-starter with ability to identify issues, propose solutions, and implement improvements
Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed
Advanced knowledge of key tools such as Microsoft Office Suite, especially Excel and Powerpoint, and AI tools such as Claude or ChatGPT
Ability to travel to Retail Store locations throughout ANZ and to global HQ in Los Angeles
About the Company
ALO is a company focused on mindful movement, believing it leads to better living and improves lives and communities.
