Senior Program Manager

About This Role

Leading a major workstream within a large, complex enterprise-wide transformation program is the core responsibility of this role. The Senior Program Manager will report to the Senior Director/Program Lead and be accountable for the day-to-day leadership, planning, coordination, execution oversight, and delivery management of the assigned workstream. This position requires strong leadership, structure, and cross-functional coordination in a highly complex environment, working closely with business, IT, functional leaders, and implementation partners to ensure alignment with overall program objectives.

Responsibilities

• Lead an assigned workstream within the broader enterprise-wide transformation program
• Own day-to-day planning, coordination, execution oversight, and delivery tracking for the workstream
• Ensure workstream objectives, milestones, deliverables, and dependencies are clearly defined and actively managed
• Drive accountability across team members and stakeholders to achieve committed outcomes
• Develop and maintain detailed workstream plans, timelines, milestones, and action logs
• Coordinate activities across business, IT, functional teams, and external implementation partners
• Monitor progress against plan and proactively identify risks, issues, and delivery gaps
• Drive timely resolution of blockers and escalate matters as appropriate
• Identify, track, and manage workstream risks, issues, assumptions, and dependencies
• Partner with other workstream leads to address cross-functional impacts and integration points
• Escalate critical risks and decisions to the Program Lead with recommended actions
• Prepare and provide regular status updates on workstream progress, milestones, risks, issues, and decisions
• Support program governance forums by ensuring timely, accurate, and transparent reporting
• Maintain documentation, decision logs, action items, and key workstream artifacts
• Build strong relationships with business, IT, and functional stakeholders across the assigned workstream
• Partner with implementation teams and vendors to align on scope, deliverables, and timelines
• Facilitate discussions, drive alignment, and support decision-making across stakeholders
• Partner with business leads and change partners to support readiness, process alignment, and adoption activities
• Help ensure the workstream is not only delivered from a technical perspective but is also operationally ready for implementation
• Reinforce focus on business outcomes, user impact, and sustainable adoption
• Drive disciplined execution, issue resolution, and follow-through across the workstream
• Ensure alignment with overall program governance, standards, templates, and reporting expectations