About the role
Title: Senior Professional Services Engineer (NTRX)
Location: Pune
Exp: 6-10 Years
Mandatory:
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Experience in the Financial Services / Banking domain.
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Hands-on experience with NiCE/any other recording solutions(eg: Verint) installation, configuration, upgrades, and maintenance on windows/cloud platforms.
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Microsoft Windows Server/OS knowledge.
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IP / SIP communication analysis and strong telephony background.
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Networking fundamentals 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
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Troubleshooting using sniffers and analysis tools Wireshark, log analysis, and other network-testing utilities.
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Basic scripting query and update knowledge (SQL / shell ).
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Strong customer-facing skills able to lead technical discussions, manage stakeholder engagement and represent client meetings.
Good to Have:
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Recording / telephony integration experience with PBX, switch, and ACD vendors Avaya, Cisco, Microsoft Teams, and Amazon Connect.
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Cloud experience AWS (primary), Azure; virtualization on VMware and Citrix.
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Advanced solution experience MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
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Microsoft Security Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS.
Added Advantage:
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Certifications MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.
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Microsoft SQL Server (2012 and above) installation, configuration, administration, backup, recovery, and maintenance.
Role Description:
The NTR-x PSE has the following core duties: -
Install, integrate, and configure NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
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Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
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Plan and execute unit, functional and system testing; support client UAT, data validation and solution verification activities.
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Assist customers and their vendors with configuration requirements for all integration points in the customer environment.
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Provide technical expertise across the product suite solution design, technical support, quality assurance, and application overview throughout every project stage.
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Report and escalate implementation issues appropriately; engage Support, R&D and management for higher-tier assistance when required.
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Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
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Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.
Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes ",
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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