About the role
PROJECT INFORMATION: Industry: Banking
Work model: Hybrid
Project language: English
Business trips: n/a
Project length: > 12 months
Start: ASAP / Flexible
Assignment type: B2B
Summary: The role of Senior Production Support Engineer primarily focuses on ensuring operational stability and resilience for global payment platforms, assisting in the transition towards 24/7 support while enhancing Site Reliability Engineering (SRE) capabilities.
Main Responsibilities:
- Monitor and support production environments.
- Manage major incidents and facilitate incident resolution.
- Conduct Root Cause Analysis (RCA) and problem management.
- Restore service and enhance production stability.
- Support changes and releases in production.
- Manage operational resilience and stakeholder relationships.
- Provide on-call and out-of-hours support.
Key Requirements:
- Experience in production support for payment systems.
- Expertise in major incident management.
- Hands-on skills in service restoration and RCA.
- Working knowledge of SWIFT and payment processing platforms.
Nice to Have:
- Experience with automation and reliability engineering.
- Skills in observability and monitoring strategies.
- Familiarity with SLOs and SLIs.
- Background in financial technology and banking environments.
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