This Senior Product Manager role supports the evolution of products within the Operational Insights Program Global Product Management team. The position involves executing product strategy, managing the roadmap, shaping platform architecture, and creating technical requirements for product development and commercialization. It suits a technology-focused product manager who will partner with other product management team members and collaborate closely with the Platform team to define the long-term technical vision and ensure efficient development.
Responsibilities
Own, define and deliver end-to-end strategy for multiple product features from inception to launch
Design and conduct user research, including customer interviews, to deepen understanding of customers’ pain points, motivations and opportunities
Work closely with engineering teams, designers, and operational teams to prioritize development efforts as they align against product strategy
Determine release goals for the platforms and prioritize assigned features
Ensure consistent alignment between business priorities and development objectives
Oversee timely and high-quality execution of the creation of technical requirements
Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
Translate business priorities into clear, actionable technical requirements for the engineering team
Identify issues that will keep the platform features from delivering on time and/or with the desired requirement and communicate to the leadership
Promote internal and external feature adoption
Partner with internal teams to answer product questions and provide product support
Provide input into product pricing and our go-to-market strategy
Exhibit expertise within the platform feature area and coordinate with interdependent teams
Requirements
Proficient agile product management experience in analytical products and business intelligence solutions
Extensive experience in managing analytical solutions designed for payments or related financial services sectors preferred
Analytical, solutions-oriented skillset with the ability to drive thought leadership
Experience designing, executing, and distilling user research to drive value for the customer, an outstanding user experience and stickiness
Requires minimal supervision/assistance
Keen understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements
Proven track record collaborating in cross-functional teams to deliver outstanding products and features
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Excellent written and verbal communication skills including the ability to interface with clients
Highly organized and able to deal with multiple and competing priorities
Knowledge and skills using product management tools (e.g., market and product plans, project timelines, marketing research, pricing, business case development)
Bachelor’s degree in business or relevant experience
Technical background (e.g., Computer Science or related field) a plus
Experience in the payments industry with data insights a plus
Certifications in product management and agile processes will be an added advantage
An advanced degree is helpful
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
About the Company
Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with its customers, the company helps build a sustainable economy where everyone can prosper by supporting a wide range of secure, simple, smart, and accessible digital payment choices. Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction, harnessing real-time, anonymized, aggregated transaction data, powerful software platforms, and a wealth of expertise.
