Senior Product Manager Global Credit Operations (EMEA)

About This Role

This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region. Loan IQ and JIRA are integral to managing requirements, driving platform change, and supporting the loans administration lifecycle. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and loan trade lifecycle events, including the implementation of AI-enabled solutions. This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment.

Responsibilities

• Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities
• Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items
• Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well-defined and ready for delivery
• Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies
• Support the rollout of AI-enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human-in-the-loop workflows
• Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity
• Participate in Agile ceremonies, including story refinement and sprint readiness activities and delivery follow-through
• Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs
• Act as a trusted link between global product teams, IT and EMEA business stakeholders, supporting alignment, openness, and adoption

Requirements

• Demonstrated understanding of Loan IQ functionality, including solution design, data model architecture and end to end platform testing
• Experience working in Agile or scaled Agile environments
• Experience supporting Product Owners or Product Managers in enterprise or financial services environments
• Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA
• Exposure to AI-enabled or data-driven solutions in regulated operational settings
• Proven ability to organise complex information, apply analysis, and maintain high-quality documentation
• Comfortable working within a global, matrixed delivery model
• Clear and thoughtful communication skills, especially when connecting global plans with regional needs

Benefits

• UK Private healthcare for you and your family plus an annual health screen with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.