Senior Product Manager (Contractor Management)

• The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before
• They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease
• They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy
• Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value
• By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide
• We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business
• As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments)
• That will require you to have a keen intuition for customer needs, risk management, and commercialization
• Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience
• You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights
• The Contractor Pod’s mission is to build one unified product experience for every business that pays a contractor through Justworks, whether that contractor is based in the US or abroad, paid in dollars or a local currency, engaged for a single project or on an ongoing basis
• These flows evolved separately over time and don’t yet feel like one product; closing that gap is what this pod exists to do
• Contractor is also often the very first way a small business engages with Justworks, well before it’s ready for a full PEO, EOR, or global payroll relationship
• That makes this pod’s work both a product bet and a growth bet: get the contractor experience right, and it becomes the front door to everything else Justworks offers
• As a Senior Product Manager on this team, you’ll drive the roadmap for one or more contractor-focused initiatives, from unifying how contractors get paid regardless of currency or classification, to building bulk and recurring payment capabilities for businesses paying many contractors at once
• You’ll scope and prioritize with research-backed case development and work through the complete product development lifecycle to successful delivery
• A meaningful part of this role is navigating a genuinely complex regulatory landscape, since contractor classification and pay rules vary by country
• You’ll need to build a sharp, data-backed point of view and partner closely with legal and international operations to make calls in areas where policy is still being defined
• As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives
• Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders
• You’ll own execution across the contractor roadmap, working alongside a parallel platform initiative that’s rebuilding the underlying data and identity foundations this product depends on, and making sure product decisions and platform work stay in lockstep rather than drifting apart
• Day-to-day, you’ll work closely with engineering and design to ship against a fast-moving roadmap, and with legal, international operations, and customer-facing teams to understand where the current experience breaks down and how to prioritize fixing it
• Own and drive the product vision and roadmap for Contractor
• Conduct high-quality research to inform case development and product decisions
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams
• Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact

Benefits

• Paid volunteer work
• Paid parental leave
• Work from home opportunities
• Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
• Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
• All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
• Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
• Apprenticeship program that supports internal movement and growth
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Customer focus - builds strong customer relationships and delivers customer-centric solutions
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus
• Experience leading complex, cross-team initiatives from ideation to execution
• A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale
• Deep user empathy and a high bar for user experience
• You’ve led technical products and/or have a background in computer science (or similar)
• Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs
• Minimum of 5 years of product management experience in a modern technology business
• As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: