About the role
AutoZone’s Sr. Payroll Specialis t provides a variety of payroll and financial support using initiative and an intermediate knowledge of applicable skills, methods and practices, chooses appropriate alternatives from among pre-defined policies and procedures to complete work that includes successive steps & involves some non-routine problems and/or decisions. Applies industry and professional standards. AutoZone policy and procedure, federal and state laws and other regulations. Provides administrative and /or clerical support.
- Provide excellent customer service
- Complete and maintain transactions in enterprise system
- Provide review and oversight of all types of payroll transactions, some of which may be complex
- Reviews transactions and data; ensure approval based on alternatives regarding practice and policy
- Troubleshoot inquiries and issues, performing research and making corrections as needed and coordinating escalations when needed
- Obtain additional information from or provides instruction and guidance to customers and vendors; correct or escalate
- Access multiple systems to process transactions, retrieve information and/or initiate transactions
- Provide policy interpretation to determine the validity of customer requests and ensures compliance
- Contact outside agencies and banks to obtain clarification of rules and/or regulations
- Maintain documentation of processes
- Enter information into HCM and other payroll-related systems
- Provide support for international payroll processes and teams including but not limited to India, China, Taiwan, Turkey, Canada, Germany, France and U.K
- Complete other administrative and clerical activities as assigned
- Leads temporary, part-time AutoZoners or interns
- Provides guidance to Payroll Specialists or Customer Service Representatives
- High school diploma or the equivalent required. Bachelor's degree (BA, BS) in Accounting or Business Administration preferred
- 1-3 years accounting &/or bookkeeping experience or the equivalent combination of education and experience
- Experience with Global Payroll, Customer Service or General Office required
- Proficiency in computer skills and in the use of spreadsheet and work processing software
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