Senior Operations Manager Operations Manager I

About This Role

This Senior Operations Manager role is crucial for ensuring the smooth and efficient operation of warehouses, with a focus on new start-ups and operational launches. The position involves preparing sites for go-live, supporting implementation, and partnering with operational teams to ensure successful launches and customer experiences. It suits a leader who can manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support
• Develop a strong team culture of inclusion and belonging
• Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization
• Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors
• Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding customer expectations
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction

Requirements

• Proven experience executing on-the-floor startup, implementation, or go-live activities
• Strong ability to manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality metrics
• Proven success supporting facility activations, workforce ramp-ups, systems deployment, and post-go-live performance stabilization
• Comfortable working within active construction or dynamic site development environments during facility build-outs and early-stage ramping
• Demonstrated ability to train, mentor, and develop frontline supervisors and hourly associates, including the capacity to onboard and upskill talent transitioning from non-technical warehousing backgrounds
• History of daily customer interfacing, managing on-site client relationships, and communicating operational updates effectively