Senior OCM & D365 F&O Training Lead (35628)

Senior Organizational Change Management (OCM) & Training Lead – Microsoft Dynamics 365 F&O Overview Our client is seeking a Senior Organizational Change Management (OCM) & Training Lead to support the implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) within a manufacturing environment. This individual will be responsible for driving organizational readiness, leading change management initiatives, and developing and delivering an effective end-user training program that supports a successful ERP deployment.

The ideal candidate combines strong D365 F&O implementation experience with exceptional people skills , enabling them to work effectively with business teams that are deeply rooted in existing processes and may require additional support navigating organizational change.

Key Responsibilities

• Lead the Organizational Change Management (OCM) strategy and execution throughout the D365 F&O implementation.
• Partner with project leadership, business stakeholders, SMEs, and implementation partners to drive user readiness and adoption.
• Conduct stakeholder analysis, change impact assessments, and business readiness evaluations.
• Develop and execute communication, engagement, and user adoption plans.
• Design, develop, and deliver role-based end-user training programs for D365 F&O.
• Create training materials, job aids, process documentation, quick reference guides, and user manuals.
• Lead Super User and Train-the-Trainer initiatives to build internal capability.
• Facilitate classroom, workshop, and hands-on training sessions for business users.
• Measure training effectiveness and user adoption, adjusting materials and delivery methods as required.
• Support User Acceptance Testing (UAT), Cutover planning, Go-Live, and Hypercare activities.
• Track change management activities, risks, issues, and overall readiness, providing regular status updates to project leadership.

Required Qualifications

• Proven experience leading Organizational Change Management initiatives for large ERP implementations.
• Demonstrated experience developing and delivering training for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong understanding of D365 business processes gained through previous implementation projects.
• Exceptional interpersonal, facilitation, coaching, and relationship-building skills, with the ability to influence and support teams through organizational change.
• Ability to work collaboratively with executive stakeholders, business leaders, SMEs, and external implementation partners.
• Strong presentation, communication, organizational, and project planning skills.
• Experience creating role-based training content, user guides, job aids, and learning materials.
• Experience supporting UAT, Cutover, Hypercare, and Go-Live readiness activities.
• Strong focus on driving user adoption, business readiness, and operational success.

Preferred Qualifications

• Experience within manufacturing, warehouse, supply chain, or distribution environments.
• Knowledge of Prosci ADKAR or similar Organizational Change Management methodology.
• Previous experience supporting enterprise-scale Microsoft Dynamics 365 F&O implementations.

Key Success Factors

• Exceptional people skills with the ability to build trust and guide teams that are deeply entrenched in existing business processes through significant organizational change.
• Strong D365 F&O process knowledge from previous implementations, enabling the delivery of practical, effective, and business-focused training.
• Ability to foster collaboration across business and technology teams while maintaining momentum toward project milestones and Go-Live readiness.

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