About This Role
This leadership position focuses on the planning, delivery, and continuous improvement of enterprise talent programs, starting with promotions. The Senior Manager will own the program from planning through execution, coordinating partners, managing dependencies, and ensuring people have the necessary information and tools. The role involves rethinking how work happens across the performance lifecycle, moving towards ongoing guidance and support for employees and managers, and exploring how human judgment and AI capabilities can enhance this experience.
Responsibilities
- Lead the promotions program, including the program calendar, nomination workflow, readiness planning, communications, approval coordination, system handoffs, and exception routing
- Anticipate risks and bring clear recommendations to decision owners
- Translate policy into an effective experience by mapping the employee, manager, and business-partner journey, defining purpose, instructions, inputs, decisions, owners, and handoffs
- Drive cross-functional delivery by partnering with Employee Success Business Partners, Compensation, Finance, Product, Technology, Analytics, and Communications to align requirements and resolve dependencies
- Maintain reliable program plans, decision records, and documentation, making open questions, tradeoffs, risks, and approval needs visible through concise recommendations and leadership updates
- Apply approved AI tools to research, documentation, analysis, coordination, and quality checks, testing new approaches and turning useful improvements into repeatable team practices
- Translate program challenges and user feedback into clear requirements, test scenarios, and prioritized improvements with product and technology partners
- Develop practical guidance and enablement, monitor program health, and use feedback and data to reduce friction, errors, manual effort, and avoidable support needs
- Contribute across talent programs by bringing promotions insights into related performance and talent initiatives
Requirements
- Demonstrated experience designing, delivering, or significantly improving talent-management programs in a complex organization
- Experience with promotions, performance management, talent reviews, or closely related enterprise people processes
- Strong program leadership: the ability to turn ambiguity into a workable plan, manage dependencies, and follow through across multiple partners
- Sound judgment about policy, operational exceptions, confidential information, and when a decision requires escalation or approval
- A product and systems mindset, with the ability to understand user needs and connect processes, data, technology, and communications
- Practical fluency with AI tools and a willingness to experiment, evaluate results, and improve how work gets done
