About the role
eClerx is hiring for international Voice & Chat process
Designation: Operations Manager & Senior Manager (Voice / Chat)
Job location: Pune
Shift : US shift
Required Skills:
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12+ years of experience in BPO/Customer Operations.
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Minimum 8+ years in a leadership role managing Operations Managers and large teams.
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Strong telecom process experience is mandatory.
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Must have managed International Voice and Chat Operations supporting Telecom customers.
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Experience in handling Telecom processes such as:
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Wireless/Mobility Support
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Broadband & Fixed Line Services
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Technical Support
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Billing & Collections
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Customer Care & Retention
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Order Management & Provisioning
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Proven experience managing teams of 100+ FTEs.
Interested candidate can share their resumes on Yogita.Mondhwani@eclerx.com or whatsapp their resume on +91 - 9356469380 .
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