Senior Manager - Client Services

About Us

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress

Take the next step in your career journey and discover our exciting opportunities.

The Role

The Senior Manager - Client Services is responsible for leading operational delivery, managing budgets, and overseeing high-performing recruitment and sourcing teams. This role drives client fulfillment outcomes, ensures achievement of agreed KPIs and service levels, and maintains strong relationships with senior internal and external stakeholders.

As a trusted partner to the Client Partnering leadership team, you will lead people strategy, champion operational excellence, and serve as an escalation point for complex stakeholder matters while ensuring exceptional client satisfaction.

Key Accountabilities

• Lead, coach, and develop a high-performing recruitment and sourcing team, fostering a culture of accountability, engagement, and career growth.
• Drive delivery excellence by ensuring achievement of hiring objectives, service level agreements (SLAs), key performance indicators (KPIs), and client satisfaction targets.
• Manage resource planning, team structure, and operational performance to align with business demand, budget requirements, and delivery strategy.
• Partner closely with client and internal stakeholders to identify opportunities for continuous improvement, innovation, and operational transformation.
• Monitor account performance through data-driven insights, workforce analytics, and forecasting to proactively address risks and optimize outcomes.
• Oversee financial and commercial performance, ensuring productivity, profitability, compliance, and governance standards are met.
• Act as a trusted advisor and escalation point for complex business challenges, driving effective solutions and best practices across the account portfolio.

Skills & Requirements

• Experience within Banking or Financial Services sector.
• Proven experience leading recruitment, talent acquisition, or sourcing teams within an RPO, MSP, or in-house environment.
• Strong people leadership skills, with a track record of coaching, developing, and managing high-performing teams.
• Demonstrated ability to drive recruitment delivery, achieve KPIs and SLAs, and meet client hiring objectives in a fast-paced environment.
• Excellent stakeholder management skills, with the ability to build trusted relationships and influence senior internal and client stakeholders.
• Strong commercial and analytical acumen, including experience managing budgets, performance metrics, forecasting, and operational reporting.
• Proven problem-solving and change management capabilities, with the ability to lead continuous improvement initiatives and manage complex escalations.

Why AMS?

We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package
• Flexibility in how and where you work
• Hybrid model

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!

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