Senior Manager, Business Performance Management

• Bachelor's degree in Industrial Engineering, Business Administration, Finance, Accountancy, Supply Chain, Information Systems or a related field.
• At least 8 years of relevant experience in business process improvement, business analytics, project management, operations, finance, strategy or business transformation.
• At least 3 years of experience in a managerial or team leadership role.
• Demonstrated experience leading cross-functional projects or business improvement initiatives.
• Experience working with business intelligence, ERP or enterprise reporting systems.
• Retail or other multi-site operating environment experience is an advantage.
• Lean Six Sigma, Project Management or similar professional certification is an advantage.

Key Responsibilities:

1. Business Process Excellence

• Lead end-to-end review, redesign and improvement of business processes across functions.
• Identify process gaps, inefficiencies, duplication, control issues and opportunities for simplification or automation.
• Facilitate cross-functional process improvement initiatives and ensure alignment among process owners.
• Establish standards for process mapping, documentation and continuous improvement.
• Oversee the development and maintenance of SOPs, policies, workflows and implementation guidelines.
• Use root-cause analysis and relevant process improvement methodologies to address recurring business issues.
• Work with process owners to define and track the business impact of improvements implemented.
• Support change management and adoption of new processes, systems and ways of working.

2. PMO & Strategic Execution

• Establish and maintain a practical governance framework for key strategic and cross-functional initiatives.
• Work with project sponsors and owners to define objectives, scope, milestones, accountabilities and expected business outcomes.
• Track progress against agreed milestones and commitments.
• Identify and escalate risks, delays, dependencies and decisions requiring management intervention.
• Facilitate cross-functional coordination to address execution issues and remove roadblocks.
• Provide clear and concise project updates to the Business Unit Head and Executive Committee.
• Track completion and realization of agreed project outcomes and benefits.
• Develop common project management tools, standards and disciplines appropriate to ACE.

3. Business Analytics & Insights

• Lead the development of analytics and insights that support business priorities and management decision-making.
• Work with business leaders to translate business questions and performance issues into meaningful analysis.
• Develop and improve dashboards, scorecards and management reports that provide actionable insights rather than simply report data.
• Identify performance trends, gaps, risks and opportunities across functions.
• Promote consistent definitions and use of key business metrics across the organization.
• Improve data quality, reporting consistency and reliability in partnership with data owners and relevant functions.
• Integrate insights across Operations, Marketing, Supply Chain, Finance and other functions to provide a broader view of ACE performance.
• Identify opportunities to use automation, AI and advanced analytics to improve decision-making and productivity.

4. Business Partnering

• Establish the analysts as business partners to the functions they support while maintaining their solid-line reporting under Business Performance Management.
• Ensure analysts understand the strategies, priorities, operating realities and key performance drivers of their assigned functions.
• Partner with functional leaders to agree on analytical priorities and required support.
• Balance functional requirements with enterprise priorities and available team capacity.
• Challenge assumptions constructively and provide independent, fact-based perspectives when supported by the data.
• Ensure insights are translated into clear implications, recommendations and actions for the business.

5. Team Leadership & Capability Development

• Lead and manage the Business Performance Management Team, including:
  • Retail Analyst – NCR & Luzon Operations
  • Retail Analyst – VISMIN Operations
  • Marketing Intelligence Manager
  • Inventory Analyst
• Set clear priorities, performance expectations and accountabilities for the team.
• Build common standards and ways of working across analysts who previously operated within different functions.
• Develop team capability in business acumen, analytics, problem-solving, storytelling with data, process improvement and project management.
• Coach team members to move beyond reporting toward insight generation and business problem-solving.
• Build a collaborative team culture focused on business impact, objectivity, continuous improvement and execution.

Benefits:

• On-site parking

Work Location: In person