Senior IT Support Administrator

About This Role

Supporting the IT needs of a fast-growing fintech company, this role focuses on providing helpdesk assistance, managing onboarding and offboarding, ensuring security compliance, and administering software access. It suits an IT Support Administrator with experience in Apple environments and SaaS administration, who is rigorous, autonomous, and sensitive to security and compliance.

Responsibilities

• Provide helpdesk support for teams in Paris and remotely, including ticketing and training
• Handle equipment and software provisioning and machine preparation for onboarding
• Introduce new employees to the IT environment and security protocols
• Manage operations for external partners and freelancers
• Monitor IT Security metrics and alerts
• Manage non-compliance against internal IT policies (shadow hardware, security bypass, etc.)
• Administer access to all tools, including account creation and rights management
• Monitor and audit access processes
• Organize global and specialized training to ensure team efficiency on tools and security awareness
• Set up a knowledge base and monitoring tools

Requirements

• Initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS
• Comfortable with Apple environments
• Familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool)
• Taste for exchange and communication, with an ability to present and explain IT rules and best practices
• Rigorous and able to solve problems completely autonomously
• Sensitive to security and compliance issues (data protection, access rights management)
• Speak and write in English and French

Nice to have:

• Experience with ISO 27001 or SOC 2

Benefits

• 25 paid vacation days
• Company shares
• Budget for a comfortable home workspace
• Monthly allowance to work from a coworking space
• Access to 8000 fitness spaces in Europe and more than 300 wellness activities through Gymlib partner
• Access to Busuu for language improvement
• Latest Apple equipment
• Opportunity to work remotely from a country in Europe within a maximum time difference of two hours from CET time zone (depending on teams and position requirements)
• Regular company events such as Tech Days (every 3 months) and an annual company seminar

For those based in France, additional perks include:

• French contract following French regulation