About the role
HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
As a Senior IT Helpdesk Analyst with HCL Technologies , you will be a first point of contact for end users, providing multilingual IT support, resolving incidents, and ensuring high customer satisfaction.
Daily Activities:
• Handle inbound/outbound calls, chats, and emails in assigned language
• Log, classify, and prioritize incidents & service requests
• Provide first-level troubleshooting for: Windows OS, O365, VPN, Citrix, email, connectivity issues
• Follow knowledge base (KB) and standard operating procedures
• Escalate unresolved issues to L2 teams
• Ensure SLA compliance (response & resolution time)
• Maintain accurate ticket documentation
• Provide excellent customer service with cultural sensitivity.
Soft Skills:
• Fluency in Hungarian language (C1) + English
• Basic IT troubleshooting knowledge
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good communication and customer handling skills
Years of Experience:
- 0–3 years (freshers with language certification can be considered)
We offer:
Life insurance
Private healthcare
MultiSport Card
Clear career path in a growing multinational organization
Why Us?
• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect.
Please note that we will contact only those candidates who are selected for further consideration.
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