Senior Fulfillment Manager - On-Site

About This Role

The Senior Fulfillment Manager of Distribution is a key member of the leadership team, driving world-class operations excellence in managing distribution execution, transformation activities, and third-party supplier performance at a regional level. This on-site role serves as a resident expert in multi-channel consumer product distribution, international shipping, technology advancement, and analytics. The position is responsible for distributing over 4,000 SKUs with volumes up to 75 million units per year through an outsourced model into retail, distributor, and e-commerce channels, and is critical to the success of the company's supply chain initiatives.

Responsibilities

• Plan and direct the inventory and distribution of products for a particular region and Distribution Center
• Drive analytics to process improvements
• Manage and execute to performance metric goals, lead root cause analysis to enable change management, provide executive updates to leadership, deliver forecasting, budgeting, and operations financial analysis for continual improvement
• Act as communication liaison with key stakeholders, including internal and external customers
• Work with all levels of management and customers (internal and external), engage with customers to improve delivery and overall supply chain performance and ensure support for all customer-specific Pick Pack and Ship requirements in a way that delivers value to both customer and Microsoft
• Collaborate with supply chain units, distribution functions, and transportation to develop and execute plans to achieve business objectives
• Lead 3PL operations execution, 3PL metrics measurement, process improvement, inventory management, tactical prioritization, compliance assessment, and financial management
• Meet company standards pertaining to quantity and quality of work performed by 3PL on an ongoing basis
• Oversee 3PL performance to all work-related tasks in a manner that is in compliance with MS Company policies and procedures
• Manage Transformation activities for including postponement, rework, and finishing of various hardware products
• Liaise closely with Planning groups, sourcing and BOM management, planning capacity within the transformation lines, and engaging with customer teams
• Assure the timely and efficient distribution of products in order to attain maximum profitability
• Develop and implement changes for improved workflow processes
• Work closely with 3PL Operations Managers and Supervisors to accomplish goals; continuously work with 3PL to improve processes and controls; provide operational visibility and reporting; work as single point of contact for all internal customers on issue resolution
• Ensure inventory control and Microsoft/supplier system alignment is maintained at pre-defined levels of accuracy, ensure cycle counting takes place as per agreed schedules, and that all transactions are compliant with MS processes and SOX requirements