Senior Field Service Engineer

About This Role

This senior field service engineering role involves delivering technical expertise for electro-mechanical systems and system controls within the distribution domain. The engineer will focus on proactive maintenance and fault-finding for Material Handling Equipment (MHE) to ensure optimal system performance and reliability for customers across the UK. It suits a technical lead who can provide tele-support and on-site resolution for complex issues, while building strong customer relationships and driving continuous improvement in service delivery.

Responsibilities

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support customers
• Coordinate operational fault correction activities on MHE in collaboration with operations managers
• Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence
• Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations
• Take full accountability for Planned Preventive Maintenance (PPM) activities
• Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability
• Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors
• Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams
• Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders
• Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency
• Champion a safety-first culture, ensuring a safe working environment across all activities

Requirements

• City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline
• Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance
• Proficiency in MS Office applications
• Ability to analyse complex technical problems and implement effective solutions
• Excellent communication skills to build trust-based relationships with customers and stakeholders
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment
• Commitment to continuous improvement and professional development

Nice to have:

• Experience with Maximo (CMMS system)
• Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers)

Benefits