About This Role
This multi-disciplinary Facilities Management role is responsible for delivering contracted services to clients. The Facilities Manager will provide exceptional client service, manage hard and soft services, handle financial aspects, and represent the IFM PARTNER team on site.
Responsibilities
- Manage day-to-day site operations including functionality, escalation, asset management, planning, and client satisfaction
- Manage Building Management Systems and Preventative Planned Maintenance programmes
- Maintain operation and maintenance manuals, warranties, asset, and lifecycle registers
- Ensure compliance with IFM PARTNER and client policies, statutory requirements, and SOPs
- Manage budgets, purchase orders, invoices, service charges, rent, insurance, and local taxes as applicable
- Ensure service requests are delivered within agreed KPIs and SLAs
- Manage facilities vendors delivering hard and soft services
- Oversee housekeeping, cleanliness audits, and cleaning vendor performance
- Respond to facilities projects, fit-outs, and crisis management activities
- Champion workplace experience, wellbeing, collaboration, and employee engagement
- Lead employee experience reviews and service improvement initiatives
- Build effective relationships with clients, landlords, partners, and vendors
- Communicate risks and operational issues to client management teams
- Provide leadership, direction, and mentoring to site teams and vendors
- Conduct risk assessments and ensure H&S compliance documentation is maintained
- Lead site-level energy management and sustainability initiatives
- Manage facilities team objectives, performance, and development where applicable
- Occasional travel may be required
Requirements
- 7+ years of IFM experience including 3-5 years of direct Facilities Management experience
- Experience managing combined hard and soft services
- Experience using CMMS and maintenance management systems
- Experience managing teams and people
- Knowledge of sustainability, energy management systems, building regulations, H&S, and statutory compliance
- Ability to meet deadlines and solve problems in a collaborative, service-focused manner
- Awareness of industry trends and best practices in facilities management
- Strong communication skills and proactive approach
- Commitment to continuous improvement and operational excellence
- Proficiency in Microsoft Office applications and technology tools
- Adaptability to changing priorities and projects
