Senior Experience Designer (Internal Experiences)

• As a designer, you understand that experience goes beyond interface, and that design value lies in the resulting decisions
• You design integrated systems, from digital products to operational workflows and organizational structures
• A collaborative systems thinker, you ensure experiences are user-centered, resilient, and aligned with business needs
• You thrive on complex challenges with diverse stakeholders, synthesizing competing inputs into actionable design direction, and guiding others to simple, elegant solutions
• You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action
• Your work is grounded in empathy for users, attention to detail, and a commitment to delivering practical outcomes that help users make informed choices
• Justworks is seeking a Senior Experience Designer to join our Internal Experiences Design team
• This team is responsible for the experiences that bridge our product, service and operations together
• This role requires deep collaboration with peers in Engineering, Product Management, Data, Research and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting
• In this role, you’ll help to enable and create experiences for Justworks seller, service and operational layers in order to elevate the overall customer experience
• Your Success Profile:
• What You Will Work On:
• Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy
• Collaborate closely with partners in Product, Engineering, Research and Data to define scope and align on user and business goals
• Participate in discovery efforts and leverage insights to frame design problems and translate them into actionable solutions
• Partner with peers in other design teams to extend and adapt systems where necessary
• Help guide and support less-experienced designers contributing to shared efforts
• Perform other duties as assigned
• How You Will Do Your Work:
• As a Senior Experience Designer, how results are achieved is as important as the results themselves. Success in this role is anchored in the following competencies:
• Customer Focus: Advocate for user needs and balance these with business constraints, grounding design in insights and data
• Systems thinking: Design across connected steps and decisions, rather than isolated features
• Craft excellence: Deliver high-quality, polished work that aligns with the Justworks brand and design system guidelines
• Collaboration: Work closely with partners in Engineering, Product, Data, and Research to shape and deliver solutions
• Communication: Use artifacts and storytelling to build shared understanding and guide team decisions
• Adaptability: Stay grounded in user needs while flexing approaches to meet evolving context or constraints

Benefits

• Paid volunteer work
• Paid parental leave
• Work from home opportunities
• Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
• Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
• All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
• Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
• Apprenticeship program that supports internal movement and growth- Ability to visually model complex information structures and use these models to communicate complex ideas, reveal insights, and align non-design audiences to a problem/solution space
• 5+ years of professional experience in designing for complex, integrated human/software service delivery, ideally in human resources, healthcare, insurance, benefits, or related domains
• Strong collaboration experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, data scientists, and others
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression
• Practical understanding of how qualitative and quantitative research and data inform product and design decisions
• Fluency in Figma and other common design tools
• A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes