Senior Enterprise Launch Manager

Who you are

• 5+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once
• Experience implementing or administering expense programs and/or corporate card programs
• Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online)
• You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
• Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers
• Solid oral, written, presentation and interpersonal communication and relationship skills
• Proven time management skills in a dynamic team environment
• Ability to work as part of a team to solve problems in dynamic, energizing environments
• Inquisitive, practical and passionate about technology and sharing knowledge
• Likes to be the first to know something and to understand why and how things happen
• Good at explaining ideas and finding ways to keep people’s attention
• Willing and able to travel domestically and internationally to visit customers and prospects

What the job involves

• As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers
• You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch
• This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance
• This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs
• Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions
• Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows
• Understand and document customer pain points, advocate for them internally to influence product changes
• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
• Develop and optimize enterprise training programs including written and video collateral
• Identify and work with sales on pre-engagement opportunities and RFP’s
• Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs
• Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures
• Provide an excellent customer experience through high-quality communication and interactions
• Act as the key Project Manager ensuring accurate completion of numerous implementation tasks

Benefits

• Flexible Vacation
• Healthcare
• Commuter benefits
• Parental leave
• Health and Wellness
• Fuel for Connection
• Pet Friendly
• 401k (retirement plan)
• IATAN (travel-related discounts)
• Connectivity Allowance
• Learning & Development