Senior Engineering Manager (Voice and Video)

• Join the team as Twilio’s next Senior Engineering Manager, Voice Media
• We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team
• You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale
• Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance
• This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology
• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• 5+ years of engineering management experience leading teams building distributed systems
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Experience in improving developer velocity using AI tools
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms