Senior Engineering Manager

The Fulfillment Services team at Instacart is at the heart of building the picking technology platform that powers the fulfillment needs of the world’s largest retailers and millions of customers

Our work directly shapes how shoppers experience their day-to-day work and how customers receive the quality orders they expect — and we’re just getting started

We are looking for a Senior Engineering Manager to lead the Enterprise Fulfillment engineering team

In this role, you will drive the stability, scalability, and extensibility of the systems that underpin the shopper app experience

You’ll collaborate closely with engineering and product leaders across Instacart’s R&D organization, as well as with retailer leadership and cross-functional business development partners, to build innovative grocery picking solutions at scale

This is a high-impact leadership role where you will own the technical direction for a team of 10+ engineers, set the bar for enterprise-grade engineering quality, and help shape the future of how the world’s largest retailers fulfill grocery orders

If you thrive in a fast-moving environment where the problems are complex, the stakes are high, and the opportunity to make a real difference is enormous, this role is for you

Define, communicate, and drive the technical vision and strategy for the Enterprise Fulfillment team, ensuring alignment with the broader product strategy and key company bets — including scoping and advocating for new technical investments that position the team for long-term success

Own the engineering roadmap and enable high-quality execution of key business outcomes, overseeing technical and product decisions that keep the team moving fast without compromising on reliability or scale

Establish and champion best practices for production services, holding the team to an exemplary enterprise-grade standard that meets the expectations of the world’s largest retailers and their millions of customers

Lead, coach, and grow a team of 10+ engineers building best-in-class picking experiences for retailers and shoppers, fostering a culture of ownership, technical excellence, and continuous improvement

Drive recruiting and hiring efforts to attract top engineering talent, while partnering across a broader organization of ~50 engineers and a cross-functional network spanning R&D, business development, and occasionally retailer stakeholders directly

Strong track record of staffing, mentoring, and developing engineering teams, including performance management and career development

Highly structured and proactive communicator, with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership

Experience as a hands-on technical leader, with prior background performing or closely overseeing individual contributor work at a senior or staff-equivalent level

Demonstrated ability to craft and execute strategic engineering roadmaps that align with business objectives and translate product strategy into technical direction

10+ years of professional software engineering experience, including 5+ years in engineering management with a track record of leading teams of 15+ engineers and delivering complex consumer-facing or enterprise-facing products

Experience working cross-functionally with product managers, engineering manager peers, and senior individual contributors in a fast-paced environment

Experience leading multiple teams or managing other managers, including scaling a team from early stages to 10+ engineers

Prior experience managing engineering teams that own mission-critical, high-availability business systems

Experience building and maintaining enterprise-grade software systems at scale

Technical familiarity with Ruby on Rails, Go, Swift, and/or Kotlin