Senior Engineer 1 - Technical Support

About This Role

This senior technical support engineering role involves providing high-level support to customers across various sectors including military, industrial, financial, space, and frequency and time synchronization solutions. The position requires learning atomic clock standards and troubleshooting customer issues, interpreting technical documents, and effectively communicating with both customers and management to resolve critical situations.

Responsibilities

• Learn the Primary Reference Standard “Atomic Clocks” and help in troubleshooting customer issues
• Interpret schematics, assembly drawings, and production/manufacturing procedures
• Troubleshoot FTS -timing and synchronization systems to assist customers with fault identification
• Log customer cases in the CRM System
• Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available
• Communicate effectively with the customer
• Communicate proactively with Technical Support Management
• Document the solution and timely updates of the customer case status in the CRM
• Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products
• Provide front line technical and applications support to customers and internal sales forces
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment

Requirements

• BS in Electrical Engineering
• 4-6 years experience
• Basic knowledge/understanding of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies
• Perform Data Analysis using Proprietary Software tools
• Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls
• PC skills with proficiency in Microsoft Windows and Office
• Provide proof of either US citizenship, Permanent US residency, or classification as a protected individual as defined in 8 USC 1324b (a) (3) for U.S. Export Controls Requirements

Nice to have:

• Work well in a team environment
• Self-motivated with exceptional organization skills
• Systematic approach to problem solving with strong attention to detail
• Four or more years of Technical Support or Customer Service experience
• Effective and proactive communication

Benefits

• Restricted stock units
• Quarterly bonus payments
• Health benefits that begin day one